All communications, including emails, chats and phone calls between our Customer Service Department and Betmul's users will be recorded for security and training purposes.
All the activity on the site is recorded and kept on Betmul's servers. Betmul will also keep a history of the information of your account including the debits and credits made to it due to your use of our services and the deposits and withdrawals to and from an approved payment method. Users are encouraged to keep similar records.
The information provided by our clients is treated under a principle of total confidentiality. These details will be stored safely. The information will be used by Betmul and its affiliates for non-intrusive marketing, advertising and customer service purposes. General information about the conglomerate of accounts may be used by Betmul for commercial purposes. Notwithstanding, the specific information of your account won't be sold, leased, transferred, or any other way delivered to third parties.
You authorize that your name, username and the commissions your betting activity generates for registered users linked to you may be reported to registered users linked to you in the multilevel reference matrix for reconnaissance, transactional verification and identification purposes.
You understand and accept that some information of your activity within the site may be published in social networks of which you are a member.
The user authorizes Betmul to deliver any information, including the one protected under confidentiality, under the written request of a judicial or administrative authority of the Costa Rican state or in compliance of a legal disposition. Furthermore, Betmul reserves the right to deliver personal information to third parties when it suspects irregular activities relating to an account.